Issues

Report a problem

• ✍️ Report JB charger issue
• ✍️ Report missing parts
• Report damaged part or an issue
• Withdrawal form

Battery

• Battery rattling
• Dirt and mud in the battery key hole

Charger

• ?️ Charger heating
• ? Charger sparks
• Charger connector metal cover came off

Delivery

• Only one bike arrived (XOXO)

Fenders

• Fenders mount broken
• Fenders rattling

Handlebar

• Handlebar loosens
• Squeaking handlebar

Lights

• Missing headlight (with horn)
• Rear (tail) lights too weak

Motor

Software

• ERROR 21H Current
• ERROR 24 – Hall error
• ERROR 25
• ERROR 30H
• ERROR: Communication error no signal

Stolen bikes

• ? Stolen Mate X bikes

Rear rack

• Rear rack issue

Tires

• Handlebar being pulled aside while turning (oversteering)
• Tire knob ripped off